|
|
Crashing/Freezing in Lineage II
Question
Why is Lineage II crashing or freezing?
Answer
First, verify that your PC's hardware meets the minimum system
requirements to play Lineage II.
If so, be certain that you have the latest video drivers installed
for your video card.
You will also want to ensure that you have all of the 'Critical
Updates' (including Service Packs) and the latest version of DirectX
(both provided by Microsoft) installed.
For Critical Updates: Click Here
For DirectX: Click Here
Lastly, run the Check file option on the Lineage II updater twice
through. This will ensure your Lineage II client is completely
updated.
If you are unfamiliar with any of above processes, please contact
our Technical Support Team using the Ask a Question link. To help
expedite the troubleshooting process, please include a DxDiag
(DirectX Diagnostic) of your system. Our Technical Support Team will
answer your support request as quickly as possible, in the order
that it is received.
If you are unfamiliar with the DxDiag test, it is simple and easy to
run. To do so, please go to your Start menu and then select the Run
command. When the Run dialogue box appears, please type in 'DxDiag'
(without the quotes), and click OK. A DirectX Diagnostics window
will appear after a few moments. Once it has appeared, please select
the Save All Information button. This will save the generated output
from the report you have just run as a text file to a location on
your computer. (For example, you may decide to save the DxDiag.txt
file on your desktop.) Please attach this DxDiag report to your
support request. |
|
|
