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Contacting Account Support, Billing, or Technical Support
Question
How do I contact support for an account support, billing, or
technical support issue?
Answer
The Lineage 2 Adena Support Website
The Lineage 2 Adena Support Center at http://www.Lineage 2 Adena.com/us/support
is the place to find answers and contact our support team. Answers
to many commonly asked questions are available in our searchable
site. Many of these answers will tell you what information to
include when contacting support for a particular issue, so you can
often speed the process along by sending the necessary information
in your initial inquiry.
If the Support Center does not contain the answer to your question,
click the Ask a Question link. Once there, follow these simple steps
to submit your question to us:
Enter your e-mail address in all lower case (e-mail address is case
sensitive).
Type your subject and message in the appropriate boxes. Populate the
fields and drop-down menus and click the Submit Question button.
If you already have a support account, skip to Step #5. If you have
never created a support account with us, you will be taken to an
account creation screen. Enter the information requested to create
your support account. We respect your privacy and do not share this
information with other companies. Click the Create Account button.
New accounts will be taken to a screen verifying account creation.
Click the Finish Submitting Question button.
You will be presented with a reference number for your submission. A
copy of your question will also be e-mailed to you for your records.
Please Note: Your support account login is separate from your
Lineage 2 Adena or game account logins so that you will always have
access to support, even if you are having a problem with your game
account.
You can update your issue at any time by using the My Stuff tab. For
more information about the My Stuff tab, including how to track your
current support issues, click the link below.
How does the My Stuff section of the support website work?
Phone Support
We offer telephone support for billing and technical support issues
only. You may contact a member of our Billing or Technical Support
Teams by calling the number below. We do not offer telephone support
for general game support issues. Any calls regarding game support
will be directed to use one of the available support methods listed
in the Game Support section. |
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