|
|
Updating an Existing Support Request
Question
How do I update my existing support request?
Answer
To update an existing support request, use the following
instructions. Please do not create a separate support request for
the same issue, as this slows down support and increases wait times
for everyone.
Go to http://www.Lineage 2 Adena.com/us/support/login.html, and log
into your support account. If you do not remember your password, use
the If you have forgotten your password... section to have a new one
e-mailed to you.
Click the Questions link.
Click the subject of the incident that you want to update.
Scroll down and click the Update Question button.
Type the information that you want to add in the Results and/or
Additional Information field.
Click the Submit Update to Question button.
You should be presented with your complete thread, including your
latest response. If you are not presented with this, open the
incident again and make sure that your update was recorded. |
|
|
